Does not see any recovery or sleep data
waiting for internal input
w
wilmar nizza
Hello, the recovery data is not visible this morning. It worked yesterday to switch it to the entire day.
What can I do
Randell
wilmar nizza: Hi, thanks for your inquiry. Could you please send me a screenshot of your Bevel homepage and Health Monitor view? This allows me to determine which metric you're missing.
Please also go to Bevel → Profile → Customization → Calculation and take a screenshot there as well.
M
Michelangelo Aquino
The sleep data does not work
Randell
Michelangelo Aquino: Hi, are you still having this issue?
V
Vadim Shtepa
I have same issues not working, apple watch!
Change calculation to apple watch and does not help
Randell
Vadim Shtepa: Hi, are you still experiencing this issue?
R
Rutger
Same problem.
Randell
Rutger: Hi, thanks for reporting. Can you confirm your settings first? Are you using an Apple Watch or Garmin Watch with Garmin integration?
Randell
Merged in a post:
No answering to my issue
R
Rashid Best Albulushi
Team,
I really feel bad due to having issue my App and I paid the full version but no any details showing
J
Juanma Tocco
I am trying to get my sleep info from garmin by refreshing but it is not working. Used to work since day one that I got the app but suddenly it is not bringing in the info from the garmin connect app to bevel. In the garmin app I can see my sleep score and readiness but not in bevel
Randell
Juanma Tocco: Hi Juanma, just to confirm, did you setup the Direct Garmin Integration? If so, can you please try to disconnect and reconnect it again?
Could you please do the following steps?
- Open Garmin Connect and perform a sync.
- Force-close the Bevel app and reopen it.
- Check if the data is now syncing correctly.
Please let us know if this worked for you.
T
Takudzwa Zoraunye
I have the same problem using garmin as my source of data
Randell
Takudzwa Zoraunye: Hi, Are you using the direct Garmin integration setup here?
T
Takudzwa Zoraunye
Randell i am using the direct garmin intergration but it seems that my sleep data is now appearing. I am not sure the main problem was.
Randell
Takudzwa Zoraunye: Thanks for confirming this.
Randell
marked this post as
waiting for internal input
B
BO XUN LI
Same issue even I wear my Apple Watch during sleep didn’t have any date when I wake up. It seems I have to sitting by myself. But the time I sleep I can’t control and everyday is different. Even i sitting by myself only can start by midnight then it can track back from midnight. But clearly that’s wrong data for the whole time. Because I sleep before midnight.
Randell
BO XUN LI: Hi, I want to understand your setup first. Can you please confirm if you have Sleep schedule setup in Apple Health?
Randell
marked this post as
waiting for user input
Load More
→