Michael Grossman: Hi, can you please confirm which data is missing for you? If you can provide a screenshot of your Health Monitor view in Bevel that would be great!

Also, from what I know- Ringconn is not capable of syncing the HRV data to Apple Health, is this still the case?

Here's a link for reference from another user: https://www.reddit.com/r/bevelhealth/comments/1jucv7x/comment/mm1jrpn/

Randell thanks for the quick response. The recovery is missing and it states it is missing since the HRV is not

Syncing from Ringconn

Michael Grossman: Can you please scroll down on that screenshot, send a screenshot of the Health Monitor view? as I have asked previously. I'd like to check and verify which data is missing for you.

Also, please go to Bevel -> Profile -> Customization -> Calculation, screenshot the view for me.

Michael Grossman: I see, so you are indeed missing your HRV data. Can you please go to Apple Health -> HRV -> Scroll down to the bottom tap "Show all data" -> Tap on today's log -> Send a screenshot of your HRV raw data here

Michael Grossman: I see, the HRV data points that you are seeing there are coming from your Apple Watch, not Rincon. If you want to use those, you can go to Bevel -> Profile -> Customization -> Calculation, change HRV Method to "Apple Health" and "Entire Day" since the data point timestamp falls outside your sleep period.

Hannah Gray: Thanks for this. Can you please go to Bevel -> Profile -> Data Sources -> HRV, screenshot the view for me?

Also, just to be sure, how many of these data points falls within your Sleep period?

Hannah Gray: Hi, can you please just send the data points view without tapping on it? I'd like to see how many has been logged during your sleep. It is the view before you tap this screenshot.

Also, go to Bevel -> Profile -> Data Sources -> HRV, screenshot the view for me

Hannah Gray: Following up on this please

Hannah Gray: Thanks! From your screenshot, it looks like the latest data recorded in Apple Health was on September 9. Can you please confirm?

Randell no it worked today.

Hannah Gray: Thanks for the update!

I assume you do have your Recovery score now? Correct?

Randellno it’s still empty

Hannah Gray: Can you please share a screenshot of your whole Bevel home view? Including the Health Monitor data so that I can check which data is missing today?

and, just to ask- is this your first time tracking your Sleep and overnight vitals? or you do have historical data for the past month?

Randell I normally track sleep (I didn’t last night) but I’ve been tracking sleep the last month

Hannah Gray: Hi Hannah, were you able to track your sleep today? do you have your Recovery score now?

Randell no still not getting it

Hannah Gray: Thanks! Can you please confirm first if you turned ON low-power mode on your Apple Watch before you sleep? Als, on your screenshot there, please tap on Stress and screenshot the chart view for me?

Randell I use the sleep function on my appt watch at night.

Hannah Gray: Can you please share a screenshot of your Stress chart as I have asked previously? I want to make sure that the app is reading your HR data during your sleep.

Randell is this it? Sorry I’m not sure what the stress chart is

Hannah Gray: Yes, almost- that is your Energy Bank but that should do just fine. Thank you! Next, for today, can you please check your Health Monitor and let me know which metric/data is missing for you? If you can send a screenshot that would be great! I attached my own Health Monitor data for reference.

also, are you not on the latest version of the app?

Hannah Gray: Thanks! Almost there, can you please go to the following for me and send a screenshots again? I want to verify the HRV data in Apple Health

Please make sure that the timestamp falls within your Sleep period.

Hannah Gray: Hannah, just to confirm- do any of those data points fall within your sleep period? Can you please confirm your sleep start and end times?

Randellthe bottom two. I was awake at 819

Hannah Gray: Hm I see.

I really want to make this work for you. So, let's try again tonight and make sure the following are checked.

Before you make sure that all the things above are good, try to restart your watch first. Sometimes, restarting the watch will fix the low HRV tracking.

I will wait for your update tomorrow.

Randell here is my HRV from last night. I redid the above and have had no change. Please advise

Hannah Gray: Hi, thanks for this! Can you please go to Apple Health -> HRV -> Scroll down to the bottom, tap "show all data" -> tap on today's log -> screenshot a good chunk of HRV raw data for me that falls within your Sleep period?

Randell attached mine

Sai Prasan K: Hi, are you using another app/device to track your HRV during your sleep? Can you please go to Bevel -> Profile -> Data Sources -> HRV, screenshot the view for me?

Randell yes sometimes i use the watch sometimes the ring

Sai Prasan K: Got it, can you please go to Bevel -> Profile -> Customization -> Calculation, change HRV Method to "Apple Health"?

Randell that did work anything else to change to get other insights

Sai Prasan K: For your SpO2 and Temp, do you have data in Apple Health?

Can you please check it for me and provide a screenshot if you do have data for today for both metrics?

Randellok i think its only from watch the ring although captures doesnt sent to apple health for some reason

Sai Prasan K: I see, the data coming from your watch, is it for today? Can you please confirm this and the timestamp if it falls within your sleep period?

For your ring, I'd suggest you check this with ring support as to why it is not syncing the data to the Health app.

Sai Prasan K: Hi Sai, can you please share a screenshot of your Health Monitor view so I can see which data is missing?

Randell attached apple one too