Recovery insights all show 0
under review
Randell
under review
Randell
Hi Ryan, Are you able to send a screenshot for this issue? For us to clearly check and investigate the issue that you are referring to?
R
Ryan
Randell
Randell
Ryan: Hi, just so we are clear, this screenshot you just sent is from Recovery -> Insights, correct?
and you are saying that when you go to Bevel -> Journal -> Insights, It shows you that there are counted tags there but if you go to Recovery tab -> Insights, it doesn't?
Is it the same for Sleep insights as well?
R
Ryan
Randell yes, that's the recovery screen. I had some counts on the Sleep tab. But I cleared the cache and now they are 0 too.
Randell
Ryan I see, and you do have tags ticked/logged in the previous days right?
By any chance, did you change to a new phone? or did change your iCloud ID?
Can you try to reinstall the app for me and see if it fixes the issue?
R
Ryan
Randell I did not change phones or iCloud ID. I tried re-installing but it's still showing 0's for Recovery. Sleep insights now has populated data.
Randell
Ryan: Can you please share a screenshot of what you are seeing right now for
- Recovery view insights under the Recovery tab
- Recovery view insights under the Journal insights tab
- Sleep insights under the Journal insights tab
and just to confirm, you have recorded/logged at least 5 Yes and No's recently on your Tags, correct?
R
Ryan
Randell can we do this over private email?
Randell
Ryan: Hi, yes you can send it to hello@bevel.health
Randell
Hi Ryan, I'd like to follow up on this, Is this still an issue?
were you able to send the screenshot to the email address I provided above?
Randell
Hi Ryan, Following up on this again
R
Ryan
Randell Sent! Sorry for the delay.