No data, something happened and | Voters

No data, something happened and

under review

William wang

Something happened, all my data is gone. I have uninstalled and re I reinstalled and then try to remove cache etc and nothing

3 days ago

Jane Earnshaw

Me too. Nightmare and no response to my emails and messages. This is brilliant app but now lost everything as reinstalled app as listed still no joy. Nothing there at all

William wang

I am on ios26 maybe that is the problem?

Randell

William wang: Hi, if you go to Bevel -> Profile -> Data Sources, does it show the loading icon indefinitely?

William wang

Ughhh, I am so sorry. It happened again. I tried to do the last corrective action but not working

William wang

I think that worked, looks like it created new account for me, but moved the subscription over , so all good!!!

William wang

Yes it is the newest version

William wang

Thanks! All I get is the spinning thing

Randell

William wang: I see. Can you try this instead:

Log out on your Bevel app (Bevel -> Profile -> Account -> Log out)
Uninstall and Reinstall the app
Once you are logging back in, make sure to enable the permissions for the pop-ups

Just make sure you know or remember the email you used to log in before proceeding.

See if this works.

Randell

marked this post as

under review

Randell

Hi William wang, Let me help you with this.
Just to confirm, Did you update your app to latest version which is 2.2.6? Also, can you please go to Bevel -> Profile -> Data Sources -> tap the "resync health"
See if this will help fix the issue for you?

William wang

I sent my logs as well