Missing HR data during workout
complete
juani
My workout yesterday is missing HR data in Bevel. It seems to be a bug with the app, as Apple health shows seamless HR during the same workout. I wear both an Apple Watch and AirPods Pro 3 with HR sensor, so it would be very strange for there to be a gap in data (and there isn’t). I’ve deleted cache and reloaded all data to no avail.
Randell
complete
Randell
Hi Colter Zimmer, juani, Can you guys please update to the latest version of the app which is 2.2.6, see if this is now fixed for you?
juani
Randell it is! Thank you :)
Randell
juani: Nice! Thanks for confirming this.
I will mark the ticket now as complete!
Randell
Merged in a post:
Issue with new airpods HR tracking and syncing in workout
Colter Zimmer
Right now it appears whenever your watch switched from native HR tracking to the airpods pro 3 HR tracking the bevel sees that as “loss of HR” so for some workouts especially runs I have large sections with no HR data while in the apple fitness app I have tracking for the whole run.
Randell
under review
Randell
Hi juani, Thanks for reporting this. Yes, you are correct. we already have a ticket for this issue on our end, and the team is working on a fix.
juani
Looks like it's a known bug and being addressed: https://www.reddit.com/r/bevelhealth/comments/1nzq0fb/hr_graph_bug_in_workout/
juani
I’ve attached Apple Health HR measurements for 20:18, which is right in the middle of the gap shown in Bevel.
Randell
Hi Colter Zimmer, This is an issue that we are aware of and currently investigating.
Are you able to share a screenshot of your HR raw data in Apple Health for this? then the HR chart in Bevel for the workout?
Colter Zimmer
Randell Yes attached are both my apple health data and then the same workout data inside bevel thanks for looking into this.