Journal customization persistence between device resets | Voters

Journal customization persistence between device resets

under review

Marcos

I had to factory reset my phone this week, the data from my entries seem to be all there, but journal custom fields had to be enabled manually again.

3 days ago

Randell

marked this post as

under review

Randell

Hi Marcos, Thanks for reporting this. Can you please confirm if your iCloud i logged in and if you have enough storage left in it?

Also, are all your tags and logs synced now? If not, you will have to give it a bit more time to fully sync.

Marcos

Randell Hello there!
Sorry if my way of passing the information about the issue wasn’t clear enough. I haven’t lost the journal data. I lost the customization done to the journal screen as to show the extra data point I want to keep track daily, like if I took some medicine or used a CPAP machine, when I installed the app on the new phone I had to customize the journal screen again to track new data points.
Trying to summarize I see my past data on insights, but had to customize the journal screen to enter new data points for non default insights.
I do have plenty of storage left on iCloud and opened this ticket some good 48h after doing the device switch.

Randell

Marcos: I see, so you meant to say that after you hard reset your phone, and installed Bevel again, all your Journal customizations were reset to default and you have to manually add/toggle them again?

Marcos

Randell Exactly!

Not braking, but could make a less experienced user utterly confused and maybe think their data is gone, you know?