Data Syncing Issue
under review
Jamie Davies
Aside from ‘Sleep’ data, no other information appears to be syncing from the connected data source (Apple Health) to the Bevel app. I’ve verified within the Bevel app that Apple Health is connected and authorised to share data across multiple categories. However, this data still isn’t displaying in the app.
I’ve already tried clearing the cache and uninstalling/reinstalling the app, but the issue
Jamie Davies
Of course, please see attached. Many thanks
Randell
Jamie Davies Thanks for the screenshots, are you only missing the Recovery score on your 3 main metrics?
- Can you please go to Apple Health -> HRV -> Scroll down to “show all data” tap it, tap on today’s log, and screenshot a good chunk of HRV data for me that falls within your sleep period last night?
- The same goes for your Heart Rate data as well.
I attached my own screenshot for reference.
I’d like to verify if your Apple Watch did record your overnight vitals, as it seems like you are missing all of it from your screenshot. You did wear your Apple Watch when you slept, correct?
Randell
under review
Randell
Hi Jamie Davies, Can you please share a screenshot of the following for me:
- Bevel home view and Health Monitor
- Bevel -> Profile -> Customization -> Calculation, screenshot the view for me
- Bevel -> Profile -> Data Sources, screenshot the view for me