Data sync + loss | Voters

Data sync + loss

under review

Nicolae Constantin

My data was not syncing in the app anymore, and I followed the instructions in the app and eventually reinstalled it.

After reinstalling the app and having data synced finally, I have lost all my food data completely and including created custom foods and recipes…

3 days ago

Teja V

This has happened to me twice. I was worried the first time it happened and let it go. Now it’s second time. All my nutrition score is gone. I’m aware the data is synced health app but it won’t get back the score. Please put this as top priority. I send developers logs multiple times.

Randell

Teja V: Hi Teja, just to confirm- when you said "this happened twice," were you referring to a data syncing issue, or was it only related to the Nutrition score?

Randell

marked this post as

under review

Randell

Hi Nicolae Constantin, Thanks for reporting this. Could you please confirm if the data loss is limited to the Nutrition section only, i.e., custom foods, recipes, and logs?

is the app now syncing correctly?

Nicolae Constantin

Randell yes, seems to be only for nutrition, and it makes sense as everything else could be synced back from Health in terms of granular data. But meals are “complex elements” in Bevel so they should be stored at the account level since there is no way to store meals in Health.
And no, unfortunately not syncing it correctly even hours later. The rest is there, but Nutrition is all gone.
Thank you for prompt reaction, and hope this is resolved soon so others don’t have the same experience.

Randell

Nicolae Constantin: I see. thanks for the update on this. Can you please go to Bevel -> Profile -> Scroll down to the bottom, tap "Send logs to developer"
once done, please email me at hello@bevel.health the email address and name you've used to log in to Bevel.
Just to confirm this is about Nutrition data only that is not re-syncing/getting restored, correct?