Custom runs with segments/blocks are not displayed properly
complete
Nathan Bullen
When using an outdoor running workout recorded on Apple Watch with segments (like walk/run/walk/run etc) the map data imported to Bevel adds a whole bunch of random lines that aren’t visible in the map. I haven’t used this custom run functionality in the past so have never seen this before, only recently noticed it when I started doing specific interval running workouts recommended by my physio.
The map data in Apple Fitness and Strava appear correct, but Bevel somehow adds extra lines - comparison screenshots attached.
Thanks!
Randell
complete
Randell
in progress
Randell
Merged in a post:
Wrong map path
Francesco Licco
After a run recorded with Health with Apple Watch Ultra 2, the map that is presented by Bevel has completely parallel lines that are not actually there.
This happens only after a personalized workout (in my case of repeated training) recorded with healt.
I want to clarify that in all other apps (Strava, Gentler Streak, or Apple's own Fitness) the map shown is correct. Only Bevel has this problem that I reported at least 4 months ago.
I'm thinking of disabling my annual subscription.
Randell
Hi Francesco Licco, I understand your frustration. The team has been focusing on more pressing issues lately, but rest assured, we're actively working on this and will probably find a solution in the next versions of the app.
Thanks for your patience. I'll go ahead and merge this ticket with an existing one for you.
Francesco Licco
It's been 4 months and the problem still persists. I'm thinking about canceling my annual subscription. 😡
Randell
Merged in a post:
Map with red lines
Francesco Licco
The map of an outdoor run shows straight red lines on the Bevel map, these lines are not shown in healt or other platforms such as Go Gentler or Strava.
Randell
Hi Francesco Licco, thanks for reporting this. Just to confirm, you imported this workout from Gentler Go -> Strava -> Apple Health -> Bevel, right?
Francesco Licco
Randell No, the training was automatically imported only from Apple Health -> Bevel.
But while all other apps import the correct map, Bevel gives this error.
Randell
Francesco Licco: I get it, so you're saying that this workout was only recorded through Apple Watch? I want to confirm it because right now we have an identical ticket and the team is investigating to find a solution.
Francesco Licco
Randell Si , Apple Watch Ultra 2.
Randell
Francesco Licco: I get it, thanks! I will combine this card with an existing one for you.
Francesco Licco
Randell Can you send me the link of the identical ticket?
Randell
Francesco Licco: This ticket has now been merged.
Randell
under review
Randell
Hi Nathan Bullen, Thanks for reporting this. We are aware of this issue and currently investigating, will push out a fix soon.
I can let you know once this issue has been fixed.
Nathan Bullen
Randell that would be fantastic, thanks for responding so quickly 🙏