Cannot connect to librelinkup | Voters

Cannot connect to librelinkup

complete

Omar López

I get the following message:
Unable to establish connection for the account region.
Please contact support.

March 23, 2025

Activity Feed

Sort by

Randell

Hi Omar López, Leandro Borges, This is now fixed. Can you please update to the latest version of the app (2.1.0) and see if it is now working for you?

Leandro Borges

Randell hi, latest version fixed the issue. Connected successfully to LibreLinkUp from Bevel. Thanks!

Grey

marked this post as

complete

Randell

marked this post as

in progress

Leandro Borges

Hi, I’m getting the same error trying to connect from Brazil. The solution being worked on by the team is focused on Mexico only or will be for all regions? Thanks!

Randell

Leandro Borges: Hi, Thank you for reporting this.

we're currently working on a fix for this issue with all concerned regions. Please stay tuned for updates!

Omar López

Already sent my screen shot. I already had LibreLinkUp setup and use it with other apps like Gluroo.

Randell

Omar López: Hi, thank you for sending the screenshot. Can you please go to Bevel -> Profile -> Scroll down to the bottom and tap "send logs to developer" 
Then send the email/apple ID to hello@bevel.health so we can take a look at it on our end?
Also, which region are you trying to use your librelinkup?

Omar López

Randell already did as well. I don’t know the region. But I’m from Mexico

Randell

Omar López: Thanks Omar, please give us time to check this on our end.

Omar López

Randell any updates? This is a deal breaker for me

Randell

Omar López: The team is actively working on a fix for this issue. I just bumped it, and rest assured, a fix is on the way.

My apologies for not getting back to you sooner with the update.

Randell

marked this post as

under review

Randell

Hi Omar López, Can you please kindly send a screen-recoding of this? Please send it to hello@bevel.health, also were you able to follow the step by step guide from the app?