App says I don’t have Pro when I do | Voters

App says I don’t have Pro when I do

under review

Simon Yun

I have a subscription that runs through 12/19/2025. When I try to restore purchase in the app, I’m told a subscription wasn’t found.

2 days ago

Randell

marked this post as

under review

Randell

Hi Simon Yun, Have you tried force closing (swipe up) the app and see if this fixes it for you?

Simon Yun

Randell hey thanks for the reply. I canceled it so it doesn’t auto-renew, but the sub should still be good through Dec 2025. Force-closing the app and relaunching it does not resolve the issue.

Randell

Simon Yun: Can you try to reinstall the app for me? Also, please make sure that the iCloud/Apple ID that you have used to register to the app is the one that is logged in on your Phone.